Managing Difficult People. Online training, £47 £27

Only £27 until 1 July 2020

Including VAT, workbook and £5 donation to MADD About Bullying charity. Usual price is £47.

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"This course gets straight to the heart of what you need to know about dealing with difficult people. Straight forward and easy to use. I haven't come across a better resource for this critical management subject"
- Alan Spark, Senior Programme Manager

"John really understands what it means to appreciate and work with difference. This course will help you reduce stress and maintain your sense of humour when dealing with even the perceived most difficult people".
- Liane Ulbricht-Kazan, Relationship Coach

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Every manager or leader must know how to deal with the difficult

One of the toughest challenges managers and leaders have to learn how to deal with are those 'difficult people' that seem determined to make other people's lives more stressful. Even the most experienced managers can come across people who seem to know how to really push their buttons.

This online course is the solution. It's full of solid management thinking and proven strategies to get the best performance out of the most difficult employee.

Turn any under-performer or ‘difficult person’ into a high-performing individual who positively enjoys contributing to the wider goals of a team or organisation. This is an essential skill to learn and master and anyone can with the right tools and support.

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Take away the stress

Understand the causes and symptoms of difficult behaviour and create calm from crisis.

Proven strategies

Learn what really works to create ownership, accountability and high performance from the most difficult.

Work with difference

Learn how to turn difficult people into valued contributors and get the most out of different personality types.

"This course really helped me to understand why I was finding some people difficult to work with. The course gave me multiple tips and advice and showed me that dealing with difficult situations can often be much easier than you imagine. This course will save you many sleepless nights and help you become a much more confident and effective manager. I can’t recommend it highly enough."
- Kirstie York, Managing Director

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Discover the OPERA Model

The OPERA Model, developed by the course designer and trainer John Field, provides a 5 stage process for dealing with any performance management situation. Easy to learn and implement, it's the antidote to a lot of complex advice that simply doesn't work in practice.

Based on the core principle of Ownership and the latest management thinking, the OPERA Model is a framework for understanding excellence in management practice. 

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What's included

  • The core course consists of 15 lessons spread over 2 and half hours of video. These have been designed to be accessed, watched or listened to anywhere
  • A 19-page Workbook and Learning Diary incorporating lesson summaries, coaching questions and space for your own notes and reflections
  • Access to the private RapportTech Facebook group 
  • On-going support via the Facebook group and email from leading management trainer and coach John Field
  • Bonus content including a 1-hour webinar with Norry Ascroft of 'MADD About Bullying' covering concepts and strategies specific to the causes of bullying and strategies for dealing with bullies in the workplace
  • Bonus content from leading Business Mindfulness Coach Emma Dredge on 'Acceptance and Letting Go' after dealing with stressful situations
  • Case studies covering a wide range of typical scenarios
  • Access to all future updates and additional bonus content

Only £27 until 1 July 2020

Including VAT, workbook and £5 donation to MADD About Bullying charity. Usual price is £47.

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Your Instructor

John Field has been training and coaching managers and leaders at the highest level for more than 20 years both as a senior manager and as an independent trainer. 

John has dealt with some of the most difficult people in some of the most awkward countries on some of the most complex projects around the world and brings real-world experience to the course.

John is the originator of the OPERA Model and brings a fun, no-nonsense, practical approach to all his work.

Click here for more about John.

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What if the course doesn't cover what I need?

You'll get tremendous value out of the course but of course we can't cover every possible scenario where a difficult person may be causing you a problem.

So if that's the case then let us know about it. Give us as much detail as you can, and we'll create a case study just for your scenario (with names changed of course) and add it to the bonus content. You'll get a case study specific to what you need and you'll get to help someone else who has a similar problem.

Don't believe it? Give us a try and see.

We're committed to making the course as practical and useful as possible and you helping us do that is a massive win-win towards that goal.

Help make a difference

For each course purchase we'll donate £5 to MADD About Bullying. This charity brings anti-bullying learning resources to primary and secondary schools in the UK. You can find out more in the bonus section of the course.  Your help will make a direct difference to children, parents and teachers.

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Investing in you

You're not going to find this value anywhere else. Remember the price includes VAT and a donation of £5 to the charity MADD About Bullying.

Of course, solving a people management problem at work is going to be worth much more than even 10 times the course investment so this really is a no-brainer. If you want to be a great manager or leader of people then you'll need to be great at dealing with difference and difficult personalities - there's simply no way around it. Imagine being able to calmly and methodically deal with even the most difficult people. That's the aim of this course and we really believe we've put together the best possible learning package.

Of course if you buy the course now and don't feel it offers you value, despite the content, on-going support and us continuing to expand the course with your help then we have a 30-day money-back guarantee (excluding the donation to MADD About Bullying). So this course not only offers tremendous value but it's completely risk-free. What are you waiting for?

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Only £27 until 1 July 2020

Including VAT, workbook and £5 donation to MADD About Bullying charity. Usual price is £47.

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