Terms and Conditions

Last Updated: 21 November 2025

These Terms and Conditions ("Agreement") govern your relationship with RapportTech ("Company", "we", "us", "our") regarding the use of our websites (rapporttech.co.uk, fromexperttomanager.com, and fromexperttomanager.support) and the purchase of our training, coaching, and consulting services and products.

PART A: TRAINING, COACHING, AND CONSULTING PRODUCTS AND SERVICES

These terms apply specifically to delegates and clients booking courses, workshops, or purchasing training services.

1. Price and Payment

1.1 Payment Terms: Payment is accepted by bank transfer, debit, or credit card. Invoiced amounts are due and payable within 30 days of receipt of invoice.
1.2 Late Payment: We reserve the right to charge interest on overdue invoices from the due date at the rate of 1% per annum above the base rate of the Bank of England.
1.3 Purchase Orders: If a purchase order (PO) is required for payment, it is the delegate's/client's responsibility to ensure RapportTech has the full details and agreed PO before products or services are supplied.
1.4 Securing Places: Attendance is secured only when full payment has been received. Places are limited and operate on a first-come, first-served basis. Full payment must be received prior to programme commencement.
1.5 Deposits: Any deposit paid to secure a course reservation is non-refundable. Full payment is due two months before the course starts.
1.6 Fee Differences: We are not liable to refund fee differences that may arise due to delegates booking at different times or under different promotional rates (e.g., group bookings).

2. Cancellation and Refunds

2.1 Cancellation Fees: In the event of a cancellation, an administration charge will be incurred to cover costs. This is equivalent to 40% of the course cost.
2.2 Late Cancellation: If a cancellation or transfer is received less than 10 working days before the course, or if a delegate fails to attend, 100% of the course fees are forfeit.
2.3 Insurance: Attendees are solely responsible for ensuring they have adequate insurance to cover any course cancellation charges.

3. Course Logistics and Conduct

3.1 Changes: RapportTech reserves the right to change venues, dates, trainers, or the number of delegates to accommodate individual needs and unforeseen circumstances.
3.2 Time of Delivery: Times specified for delivery are estimates only and shall not be of the essence of the contract. We are not liable for loss or costs caused by changes to dates or venues.
3.3 Conduct: We reserve the right to require anyone to leave the course if, in our opinion, they are unlikely to benefit from it or may inhibit the learning of others.
3.4 Recording: Workshops are occasionally recorded and photographed. RapportTech reserves the right to use this material for marketing without seeking the delegate’s specific permission.
3.5 Accommodation if included in the course fee: Course payment does not guarantee a residential place. If a room is unavailable, we will endeavour to assist the delegate in finding alternative accommodation.

PART B: WEBSITE TERMS OF USE

These terms apply to your access and use of the RapportTech.co.uk, fromexperttomanager.com, and fromexperttomanager.support websites and digital content.

4. Intellectual Property (Website & Content)

4.1 Ownership: All content on the Site (including text, trade names, images, and biographical information) is the property of RapportTech or used with permission.
4.2 Restrictions: No Company Content may be copied, reproduced, republished, uploaded, posted, transmitted, distributed, or used for public or commercial purposes without our express written permission.
4.3 Unauthorised Use: Modification or unauthorised use of the Content is a violation of copyright and other proprietary rights and may be subject to monetary damages and penalties.

5. Website Disclaimers

5.1 "As Is" Basis: All content on the Site is provided "as is" without warranty of any kind, either expressed or implied, including implied warranties of merchantability or fitness for a particular purpose.
5.2 No Warranty: RapportTech does not warrant that the Site will be uninterrupted or error-free, or that the Site is free from bugs or viruses. You assume all responsibility for the cost of necessary repairs or corrections to your system.
5.3 Third Parties: We are not responsible for performance or service problems caused by any third-party website or service provider.

PART C: GENERAL PROVISIONS

These terms apply to our entire relationship with you.

6. Limitation of Liability

6.1 Service Liability: Except in respect of death or personal injury due to negligence, our liability for any claim regarding our Services shall be limited to the price paid by the Customer for that service.
6.2 Website Liability: Neither the Company nor any party involved in creating the Site shall be liable for any direct, incidental, consequential, indirect, or punitive damages arising out of your access to or use of the Site.
6.3 Consequential Loss: In no event shall RapportTech be liable for loss of business, opportunity, profits, or any other indirect loss, even if reasonably foreseeable.
6.4 Personal Decisions: Any decision you make based on our services or information is your own. You remain wholly responsible for your decisions and actions. The information provided is for professional development and is not a substitute for medical advice.

7. Privacy & Data Protection

7.1 Data Collection: When you register or request information, we may collect contact details. We take reasonable steps to safeguard this information.
7.2 Third Parties: We do not sell or rent your personal information. We do not share your information with third parties except the minimum necessary to provide the service (e.g., providing your name to a venue).
7.3 Communication: By downloading content or registering, you grant permission for us to contact you. You may opt-out of marketing emails at any time via the 'Unsubscribe' link.
7.4 Access: You may check the information we hold on you by emailing [email protected]. We aim to respond within 14 days.

8. General

8.1 Waiver: Failure to enforce any part of these Terms at any time does not constitute a waiver of our rights.
8.2 Entire Agreement: This Agreement supersedes all previous agreements, arrangements, or proposals.
8.3 Governing Law: This Agreement shall be governed by English law, and the parties submit to the exclusive jurisdiction of the English courts.

RapportTech Ltd

Registered in England and Wales.

Registered Office: 8-9 Acorn Business Centre, Roberts End, Hanley Swan, Worcestershire, WR8 0DN, UK.

Company Number: 5123550 | VAT Number: 869 2654 74